FAQ

Ace doesn’t sell “extra hands.” We build and operate full offshore delivery centers using structured workflows, documented processes, and measurable performance. You get consistency, not randomness.

Every engagement begins with a 2-week pilot. Once the pilot is approved, your operational pod is deployed and fully functional within days — not months.

We plug directly into your CRM, ticketing, and ERP tools. Your workflows stay familiar; we simply operate them with more consistency and structure.

Every pod runs on Pipeline — Ace’s operating system for offshore delivery. This includes daily QA, SLA tracking, playbooks, and structured reporting across all processes.

The pilot tests one core process for two weeks. You get measurable output, performance reports, issue tracking, and a clear ROI summary before moving into the monthly plan.

Leverage agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition. Impress clients new and existing with elite construction brochures. Impress clients new and existing with elite construction.

You get a dedicated pod lead, daily reporting windows, escalation routes, and clear SLA expectations. Communication is predictable and structured — never ad hoc.

Yes. We follow strict access control, process documentation, and compliance workflows. Pods only access the systems and information required for your processes.

No long-term contracts. You move to a month-to-month Standard Plan only after the pilot proves clear operational value.

Yes. While we specialize in North American real estate, moving, storage, and logistics operations, our delivery model works anywhere documented processes are required.

We design pods to match your coverage needs — standard hours, extended hours, or fully distributed multi-shift operations.